Customer Service Policy
The CRRL region includes Stafford, Spotsylvania, and Westmoreland counties and the city of Fredericksburg. These localities supply a portion of their tax money to support the CRRL, and anyone who resides, owns property, or is a student or a teacher within the region may obtain a library card free of charge. This includes Commonwealth Governor’s School students attending remotely in our service area from King George and students attending private schools and homeschool cooperatives in our service area. Fees are also waived for customers who own residential or business property in our service area (Fredericksburg, Spotsylvania, Stafford, and Westmoreland) but reside outside the service area.
CRRL also has reciprocal agreements with the counties of Caroline, Culpeper, Fauquier, Orange, and Prince William that allow those residents to obtain free cards either by showing a card from their library or proof of residency. Customers from those localities that we have a reciprocal agreement with can receive a library card from CRRL at no charge, even if they do not reside in the service area of that locality. All others must pay an annual family fee of thirty dollars. Senior citizens (62+) pay fifteen dollars.
Your library card is good at all of the CRRL branches. A CRRL library card allows you to:
- check out print, audio, and video materials
- access our online databases through our website
- reserve a public access computer at our branches
- check out at any branch and return to any other branch
- check out videos and DVDs for one week and all other items for two weeks
- renew in person, by telephone or online unless reserve requests have been recorded for those items
Overdue fees accrue daily with the maximum overdue fee per library card of $20. Books and compact discs are .20 cents per day, with a maximum fee of $3 per item. DVD fees are $1 per day, with a maximum $6 fee per video. No overdue fees on juvenile and young adult materials, though lost items still incur replacement charges.
If you want to become a CRRL library card holder, please fill out this application.
